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SECTION I: GENERAL INFORMATION ABOUT THE COURSE

Course Code Course Name Year Semester Theoretical Practical Credit ECTS
51013METOZ-ASC0273 Service and Presentation Techniques 2 Fall 1 2 2 5
Course Type : Compulsory
Cycle: Associate      TQF-HE:5. Master`s Degree      QF-EHEA:Short Cycle      EQF-LLL:5. Master`s Degree
Language of Instruction: Turkish
Prerequisities and Co-requisities: N/A
Mode of Delivery: Face to face
Name of Coordinator: Instructor BÜŞRA DİKEN ÇOLAK
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SECTION II: INTRODUCTION TO THE COURSE

Course Objectives & Content

Course Objectives: It is aimed to introduce the service department and service personnel, the tools and equipment used in this department, and to understand the relations among the departments.
Course Content: Definition and importance of service department, service personnel and job descriptions, introduction of tools and tableware used in service department, cleaning and maintenance of these materials, service and presentation techniques in banquet organizations

Course Learning Outcomes (CLOs)

Course Learning Outcomes (CLOs) are those describing the knowledge, skills and competencies that students are expected to achieve upon successful completion of the course. In this context, Course Learning Outcomes defined for this course unit are as follows:
Knowledge (Described as Theoritical and/or Factual Knowledge.)
  1) Table layout and sets, napkin presentations; knows about the service of hot and cold dishes, decorative food presentations
Skills (Describe as Cognitive and/or Practical Skills.)
  1) Food service systems; Information on table placement and preparation techniques.
Competences (Described as "Ability of the learner to apply knowledge and skills autonomously with responsibility", "Learning to learn"," Communication and social" and "Field specific" competences.)
  1) Has the ability to provide food service systems and table layout.
  2) Napkin presentations; Has the ability to serve hot and cold dishes
  3) Has the ability of beverage service, beverage service, coffee service
  4) It has the ability to take care of personal hygiene and appearance, rules of conduct and uniform.

Weekly Course Schedule

Week Subject
Materials Sharing *
Related Preparation Further Study
1) Definition and Importance of Service
2) Service Personnel and Job Descriptions
3) Service Personnel and Job Descriptions
4) Mise en Place
5) Cover
6) Introducing the tools and tableware used in the service department, cleaning and maintenance of these materials
7) Introducing the tools and tableware used in the service department, cleaning and maintenance of these materials
8) EXAM
9) Service Methods
10) Basic Service Techniques
11) Basic Service Techniques
12) Service and Presentation Techniques in Banquet Organizations
13) Hygiene of Personnel and Service Equipment
14) Practice
15) Practice
*These fields provides students with course materials for their pre- and further study before and after the course delivered.

Recommended or Required Reading & Other Learning Resources/Tools

Course Notes / Textbooks: Derse ait yazılı kaynaklar
References: Konaklama ve Ağırlama İşletmelerinde Servis Tekniği ve Yönetimi- Yaşar Yılmaz
Profesyonel Restoran Yönetimi- Mehmet Sarıışık, Şenol Çavuş, Kurtuluş Karamustafa
Konaklama ve Yiyecek - İçecek işletmelerinde Servis Tekniği ve Uygulamaları. Alptekin Sökmen. Detay Yayıncılık

SECTION III: RELATIONSHIP BETWEEN COURSE UNIT AND COURSE LEARNING OUTCOMES (CLOs)

(The matrix below shows how the course learning outcomes (CLOs) associates with programme learning outcomes (both KPLOs & SPLOs) and, if exist, the level of quantitative contribution to them.)

Relationship Between CLOs & PLOs

(KPLOs and SPLOs are the abbreviations for Key & Sub- Programme Learning Outcomes, respectively. )
CLOs/PLOs KPLO 1 KPLO 2 KPLO 3 KPLO 4 KPLO 5
1 2 3 4 5 1 2 1 2 1 2 3 4 1 2 3 4 5 6 7 8 9
CLO1
CLO1
CLO1
CLO1
CLO2
CLO3

Level of Contribution of the Course to PLOs

No Effect 1 Lowest 2 Low 3 Average 4 High 5 Highest
           
Programme Learning Outcomes Contribution Level (from 1 to 5)
1) It has basic knowledge required by culinary art. 3
2) to know all the processes related to food and beverage production from the purchasing stage to the presentation stage and to solve the problems that may arise in these processes. 3
3) To plan the physical environment related to the kitchen, to recognize, use and protect the equipment, tools and technologies.
4) For a half-year, it applies theoretical knowledge that it learns in business life 3
5) S/he acquires the competencies that develop in line with the expectations of business world and the society defined as the institutional outcomes of our university on the basic level in relation with his/her field. 5

SECTION IV: TEACHING-LEARNING & ASSESMENT-EVALUATION METHODS OF THE COURSE

Teaching & Learning Methods of the Course

(All teaching and learning methods used at the university are managed systematically. Upon proposals of the programme units, they are assessed by the relevant academic boards and, if found appropriate, they are included among the university list. Programmes, then, choose the appropriate methods in line with their programme design from this list. Likewise, appropriate methods to be used for the course units can be chosen among those defined for the programme.)
Teaching and Learning Methods defined at the Programme Level
Teaching and Learning Methods Defined for the Course
Lectures
Discussion
Case Study
Problem Solving
Demonstration
Views
Laboratory
Reading
Homework
Project Preparation
Thesis Preparation
Peer Education
Seminar
Technical Visit
Course Conference
Brain Storming
Questions Answers
Individual and Group Work
Role Playing-Animation-Improvisation
Active Participation in Class

Assessment & Evaluation Methods of the Course

(All assessment and evaluation methods used at the university are managed systematically. Upon proposals of the programme units, they are assessed by the relevant academic boards and, if found appropriate, they are included among the university list. Programmes, then, choose the appropriate methods in line with their programme design from this list. Likewise, appropriate methods to be used for the course units can be chosen among those defined for the programme.)
Aassessment and evaluation Methods defined at the Programme Level
Assessment and Evaluation Methods defined for the Course
Midterm
Presentation
Final Exam
Quiz
Report Evaluation
Homework Evaluation
Oral Exam
Thesis Defense
Jury Evaluation
Practice Exam
Evaluation of Implementation Training in the Workplace
Active Participation in Class
Participation in Discussions

Relationship Between CLOs & Teaching-Learning, Assesment-Evaluation Methods of the Course

(The matrix below shows the teaching-learning and assessment-evaluation methods designated for the course unit in relation to the course learning outcomes.)
LEARNING & TEACHING METHODS
COURSE LEARNING OUTCOMES
ASSESMENT & EVALUATION METHODS
CLO1 CLO1 CLO1 CLO1 CLO2 CLO3
-Lectures -Midterm
-Discussion -Presentation
-Case Study -Final Exam
-Problem Solving -Quiz
-Demonstration -Report Evaluation
-Views -Homework Evaluation
-Laboratory -Oral Exam
-Reading -Thesis Defense
-Homework -Jury Evaluation
-Project Preparation -Practice Exam
-Thesis Preparation -Evaluation of Implementation Training in the Workplace
-Peer Education -Active Participation in Class
-Seminar - Participation in Discussions
-Technical Visit
-Course Conference
-Brain Storming
-Questions Answers
-Individual and Group Work
-Role Playing-Animation-Improvisation
-Active Participation in Class

Contribution of Assesment & Evalution Activities to Final Grade of the Course

Measurement and Evaluation Methods # of practice per semester Level of Contribution
Quizzes 1 % 5.00
Homework Assignments 1 % 5.00
Midterms 1 % 40.00
Semester Final Exam 1 % 50.00
Total % 100
PERCENTAGE OF SEMESTER WORK % 50
PERCENTAGE OF FINAL WORK % 50
Total % 100

SECTION V: WORKLOAD & ECTS CREDITS ALLOCATED FOR THE COURSE

WORKLOAD OF TEACHING & LEARNING ACTIVITIES
Teaching & Learning Activities # of Activities per semester Duration (hour) Total Workload
Course 14 4 56
Laboratory 0 0 0
Application 14 4 56
Special Course Internship (Work Placement) 0 0 0
Field Work 0 0 0
Study Hours Out of Class 0 0 0
Presentations / Seminar 0 0 0
Project 0 0 0
Homework Assignments 1 0 0
Total Workload of Teaching & Learning Activities - - 112
WORKLOAD OF ASSESMENT & EVALUATION ACTIVITIES
Assesment & Evaluation Activities # of Activities per semester Duration (hour) Total Workload
Quizzes 2 1 2
Midterms 1 1 1
Semester Final Exam 1 1 1
Total Workload of Assesment & Evaluation Activities - - 4
TOTAL WORKLOAD (Teaching & Learning + Assesment & Evaluation Activities) 116
ECTS CREDITS OF THE COURSE (Total Workload/25.5 h) 5