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SECTION I: GENERAL INFORMATION ABOUT THE COURSE

Course Code Course Name Year Semester Theoretical Practical Credit ECTS
60414METOZ-HIR0273 Customer Behaviour 4 Fall 3 0 3 4
Course Type : Elective Course III
Cycle: Bachelor      TQF-HE:6. Master`s Degree      QF-EHEA:First Cycle      EQF-LLL:6. Master`s Degree
Language of Instruction: Turkish
Prerequisities and Co-requisities: N/A
Mode of Delivery: Face to face
Name of Coordinator: Dr. Öğr. Üyesi İREM AYAN DANACILAR
Dersin Öğretim Eleman(lar)ı: Dr. Öğr. Üyesi AHU SAMAV UĞURSOY
Dr. Öğr. Üyesi İREM AYAN DANACILAR
Dr. Öğr. Üyesi ANIL SAYAN
Dersin Kategorisi: Programme Specific

SECTION II: INTRODUCTION TO THE COURSE

Course Objectives & Content

Course Objectives: In this course, it is aimed to define consumer behaviors and associate them with modern consumption trends.
Course Content: Students can complete the definition of consumption, types of consumption, consumer behavior that changes and transforms over time, the consumer society - consumption culture and the factors affecting consumer behavior within the scope of the consumer behavior course.

Course Specific Rules

None

Course Learning Outcomes (CLOs)

Course Learning Outcomes (CLOs) are those describing the knowledge, skills and competencies that students are expected to achieve upon successful completion of the course. In this context, Course Learning Outcomes defined for this course unit are as follows:
Knowledge (Described as Theoritical and/or Factual Knowledge.)
  1) He/She defines the consumption phenomenon
  2) He/She interpret the changing and transforming consumption types and processes.
Skills (Describe as Cognitive and/or Practical Skills.)
  1) He/She synthesize consumer behavior and examples given in this field.
  2) He/She evaluates consumer behavior models and their application-oriented part
  3) He/ She analyzes consumer behavior in the context of communication studies.
Competences (Described as "Ability of the learner to apply knowledge and skills autonomously with responsibility", "Learning to learn"," Communication and social" and "Field specific" competences.)
  1) He/She applies the responsibilities of independent and teamwork within the course.
  2) He/She applies her field-specific studies in the context of universal ethical values

Weekly Course Schedule

Week Subject
Materials Sharing *
Related Preparation Further Study
1) Case Study Analysis
1) Information will be given about the concept of consumption and consumption types.
2) The concept of Consumption Society will be explained.
3) Consumption Culture and changing trends will be mentioned.
4) Consumption and factors affecting consumption will be explained
5) Explaining consumer behavior and the relationship between consumer behavior and other fields.
6) Models and approaches regarding consumer behavior will be explained
7) Concepts affecting consumer behavior (Perception, Attitude, Motivation, etc.) will be explained.
8) Mid-Term Exams
9) The purchasing process and consumer behavior will be explained
10) Public relations and consumer behavior concepts will be associated
11) The concepts of advertising and consumer behavior will be associated
12) Case Study Analysis
13) Case Study Analysis
14) An overview
15) Final Exams
16) Final Exams.
*These fields provides students with course materials for their pre- and further study before and after the course delivered.

Recommended or Required Reading & Other Learning Resources/Tools

Course Notes / Textbooks: Gülfidan Barış-Yavuz Odabaşı. (2009) Tüketici Davranışı MediaCat Yayınları

References: Erdoğan Koç, (2019) Tüketici Davranışı ve Pazarlama Stratejileri: Global ve Yerel Yaklaşım, Seçkin Yayınları
Zeynep Kaban Kadıoğlu (2014) Tüketim İletişimi Süreçler, Algılar ve Tüketici Pales Yayınları
Tüketici Davranışları (2018) Açıköğretim Yayınları
Remzi Altunışık , Ahmet Hamdi İslamoğlu ( 2013) Tüketici Davranışları Beta Yayınları

SECTION III: RELATIONSHIP BETWEEN COURSE UNIT AND COURSE LEARNING OUTCOMES (CLOs)

(The matrix below shows how the course learning outcomes (CLOs) associates with programme learning outcomes (both KPLOs & SPLOs) and, if exist, the level of quantitative contribution to them.)

Relationship Between CLOs & PLOs

(KPLOs and SPLOs are the abbreviations for Key & Sub- Programme Learning Outcomes, respectively. )
CLOs/PLOs KPLO 1 KPLO 2 KPLO 3 KPLO 4 KPLO 5
1 2 1 2 1 2 3 4 1 2 3 4 1 2 3 4 5 6 7 8 9 10 11 12
CLO1
CLO2
CLO3
CLO4
CLO5
CLO6
CLO7

Level of Contribution of the Course to PLOs

No Effect 1 Lowest 2 Low 3 Average 4 High 5 Highest
           
Programme Learning Outcomes Contribution Level (from 1 to 5)
1) Students learn and apply knowledge, concepts and theories in basic and sub-fields of management.
2) Students acquire ability to effectively plan and use economic, technological and human sources and tools in organizations by applying appropriate theories and methods.
3) Students have competencies of eagerness for life-long learning, easiness to comply with innovation and change as an employee/employer/manager to meet modern business life's expectations.
4) Students apply what they learn theoretically in real business life during a semester.
5) Students acquire the competencies expected by business world and society as they defined in institutional outcomes of our university on an advanced level.

SECTION IV: TEACHING-LEARNING & ASSESMENT-EVALUATION METHODS OF THE COURSE

Teaching & Learning Methods of the Course

(All teaching and learning methods used at the university are managed systematically. Upon proposals of the programme units, they are assessed by the relevant academic boards and, if found appropriate, they are included among the university list. Programmes, then, choose the appropriate methods in line with their programme design from this list. Likewise, appropriate methods to be used for the course units can be chosen among those defined for the programme.)
Teaching and Learning Methods defined at the Programme Level
Teaching and Learning Methods Defined for the Course
Lectures
Discussion
Case Study
Problem Solving
Demonstration
Views
Laboratory
Reading
Homework
Project Preparation
Thesis Preparation
Peer Education
Seminar
Technical Visit
Course Conference
Brain Storming
Questions Answers
Individual and Group Work
Role Playing-Animation-Improvisation
Active Participation in Class

Assessment & Evaluation Methods of the Course

(All assessment and evaluation methods used at the university are managed systematically. Upon proposals of the programme units, they are assessed by the relevant academic boards and, if found appropriate, they are included among the university list. Programmes, then, choose the appropriate methods in line with their programme design from this list. Likewise, appropriate methods to be used for the course units can be chosen among those defined for the programme.)
Aassessment and evaluation Methods defined at the Programme Level
Assessment and Evaluation Methods defined for the Course
Midterm
Presentation
Final Exam
Quiz
Report Evaluation
Homework Evaluation
Oral Exam
Thesis Defense
Jury Evaluation
Practice Exam
Evaluation of Implementation Training in the Workplace
Active Participation in Class
Participation in Discussions

Relationship Between CLOs & Teaching-Learning, Assesment-Evaluation Methods of the Course

(The matrix below shows the teaching-learning and assessment-evaluation methods designated for the course unit in relation to the course learning outcomes.)
LEARNING & TEACHING METHODS
COURSE LEARNING OUTCOMES
ASSESMENT & EVALUATION METHODS
CLO1 CLO2 CLO3 CLO4 CLO5 CLO6 CLO7
-Lectures -Midterm
-Discussion -Presentation
-Case Study -Final Exam
-Problem Solving -Quiz
-Demonstration -Report Evaluation
-Views -Homework Evaluation
-Laboratory -Oral Exam
-Reading -Thesis Defense
-Homework -Jury Evaluation
-Project Preparation -Practice Exam
-Thesis Preparation -Evaluation of Implementation Training in the Workplace
-Peer Education -Active Participation in Class
-Seminar - Participation in Discussions
-Technical Visit
-Course Conference
-Brain Storming
-Questions Answers
-Individual and Group Work
-Role Playing-Animation-Improvisation
-Active Participation in Class

Contribution of Assesment & Evalution Activities to Final Grade of the Course

Measurement and Evaluation Methods # of practice per semester Level of Contribution
Quizzes 1 % 5.00
Homework Assignments 1 % 10.00
Presentation 1 % 5.00
Midterms 1 % 30.00
Semester Final Exam 1 % 50.00
Total % 100
PERCENTAGE OF SEMESTER WORK % 50
PERCENTAGE OF FINAL WORK % 50
Total % 100

SECTION V: WORKLOAD & ECTS CREDITS ALLOCATED FOR THE COURSE

WORKLOAD OF TEACHING & LEARNING ACTIVITIES
Teaching & Learning Activities # of Activities per semester Duration (hour) Total Workload
Course 0 0 0
Laboratory 0 0 0
Application 0 0 0
Special Course Internship (Work Placement) 0 0 0
Field Work 0 0 0
Study Hours Out of Class 0 0 0
Presentations / Seminar 1 5 5
Project 0 0 0
Homework Assignments 1 10 10
Total Workload of Teaching & Learning Activities - - 15
WORKLOAD OF ASSESMENT & EVALUATION ACTIVITIES
Assesment & Evaluation Activities # of Activities per semester Duration (hour) Total Workload
Quizzes 1 5 5
Midterms 1 30 30
Semester Final Exam 1 50 50
Total Workload of Assesment & Evaluation Activities - - 85
TOTAL WORKLOAD (Teaching & Learning + Assesment & Evaluation Activities) 100
ECTS CREDITS OF THE COURSE (Total Workload/25.5 h) 4