| Course Objectives: |
Service and its importance
The First Impression
Check-in, boarding, embarking, disembarking,
Passengers’ expectations
Transit and Transfer passenger handling
Special Passengers
Medical Cases |
| Course Content: |
Passenger's pre-flight operations at the airport, check-in, boarding, ticket reading, MCO, MPD reading, issuance, Endorsment, FIM, bilateral agreements between airlines, types and types of travel, special transactions and services related to passengers, baggage admission procedures, Explains the information, codes, documents and functions used in passenger services. |
Course Learning Outcomes (CLOs) are those describing the knowledge, skills and competencies that students are expected to achieve upon successful completion of the course. In this context, Course Learning Outcomes defined for this course unit are as follows:
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| Knowledge
(Described as Theoritical and/or Factual Knowledge.)
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1) To understand the part of passenger services in ground handling management system
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2) To gain the knowledge of main operations in passenger services
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3) To understand what a passenger services agent is exactly responsible for
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4) Students will learn specific terms used in ground handling and passenger services
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5) Students will learn special codes used for medical cases in passenger services
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6) Students will learn codes used for some special cases in passenger services
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| Skills
(Describe as Cognitive and/or Practical Skills.)
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| Competences
(Described as "Ability of the learner to apply knowledge and skills autonomously with responsibility", "Learning to learn"," Communication and social" and "Field specific" competences.)
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| Week |
Subject |
Materials Sharing * |
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Related Preparation |
Further Study |
| 1) |
Commonly Used Codes in Passenger Services, places of use, examples and applications |
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| 2) |
Passport and Visa Control Procedures in Passenger Services, definitions and concepts, examples and applications |
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| 3) |
Check-In Procedures in Airline Passenger Services, concepts and definitions |
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| 4) |
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| 5) |
Airline Passenger Services, Baggage Handling, concepts and definitions, applications |
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| 6) |
Baggage Processes in Passenger Services, Weight and Piece System, other baggage processes |
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| 7) |
Flight Disruption Manifesto (FIM) concepts and definitions, airline applications, preparation |
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| 8) |
Boarding concepts and definitions, types, and passenger boarding and termination |
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| 9) |
Midterm exam |
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| 10) |
Elimination and Evaluation of Flight Coupon Defects in Check-in Processes |
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| 11) |
Arrival Operations (ARRIVAL), Baggage Delivery operations, lost and found unit, Transfer and Transit Passenger Transactions in passenger services |
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| 12) |
Passenger Services and services provided to Special Passenger Categories at check-in |
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| 13) |
Special Passenger Categories, Special Passenger Programs (miles & smiles) types and applications |
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| 14) |
Special Passenger Categories, Corporate Incentive Program for Companies |
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| 15) |
At the Airport, Passengers Returned from the Border, INAD, DEPA, DEPU, DEPORTE procedures and applications |
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| 16) |
Final Exam |
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(KPLOs and SPLOs are the abbreviations for Key & Sub- Programme Learning Outcomes, respectively. )
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Programme Learning Outcomes |
Contribution Level (from 1 to 5) |
1) |
Explains the basic, theoretical and practical knowledge about aviation management. |
5 |
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1.1 Has basic aviation knowledge and aviation terminology. |
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1.2 Explains the basic elements of the aircraft and its functions. |
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1.3 Contributes to airport systems and planning of airport ground services. |
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1.4 Plans the process of air cargo and dangerous goods transport (DGR). |
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1.5 Provides solutions to the problems about passenger services. |
5 |
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1.6 Implements national and international legislation and regulations related to aviation law. |
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1.7 Applies the concepts of aviation safety and security and air traffic control and services in all areas. |
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1.8 Takes measures as a part of the team in preventing aircraft accidents (CRM- Crew Resource Management). |
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1.9 Makes weight and balance calculations in aircraft loading. |
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1.10 Explains aviation navigation systems. |
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1.11 Examines the measures taken against emergencies. |
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2) |
Explains basic, theoretical and practical knowledge about business management. |
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2.1 Applies basic business functions and business processes. |
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2.2 Analyzes micro and macro economic developments in the world and in our country. |
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2.3 Apply the basic and theoretical knowledge required by national and international business and trade. |
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2.4 Apply effective information and communication technologies required by logistics management. |
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3) |
To apply basic and theoretical knowledge required by business and trade related to aviation management. |
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3.1 Uses all effective concepts to manage an airline company. |
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3.2 Plans flight operations in airline companies. |
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3.3 Do the necessary work for the marketing of aviation. |
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3.4 It keeps track of the fact that computer software is active and up-to-date in order to make flight planning, registration and marketing effective. |
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4) |
Applies the theoretical knowledge in business life during a semester. |
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4.1 Experiences all processes in business life. |
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4.2 Takes part in activities related to the field of education in a business operating in the field. |
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4.3 Questions the application with theoretical knowledge.
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4.4 Compiles the knowledge and experience gained in the field. |
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5) |
Develops in accordance with the expectations of the business world and society and the institutional outputs of our university as defined by the competencies gained at an advanced level. |
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5.1 Acquires the analyzing solving the problems and managing the conflicts. |
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5.2 Participates as a team member and takes responsibility in the environments that require the solving of the conflicts and acts as a leader when necessary. |
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5.3 Has awareness for ethical and social responsivity. |
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5.4 By supporting the learnt courses with quantitative and qualitative data; and by using verbal and visual communication means, s/he transfers them to the groups within and outside his/her group in a systematical and effective way. |
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5.5 Evaluates the norms and standards present in the works in which s/he takes responsibility in a critical point of view. |
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5.6 Develops strategical, innovative and entrepreneurial ideas. |
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5.7 Acquires competence of managing the change. |
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5.8 Shows development personally and socially with and awareness for lifelong learning. |
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5.9 Follows advanced technologies and developments about digital transformation. |
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5.10 Has cultural awareness and s/he transfers this to the groups within and outside his/her field. |
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5.11 Has awareness about citizenship competency. |
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5.12 Acquires communication in a Foreign Language (English) competence defined on the level of at least B1 in European Language Portfolio. (In programs whose medium of instruction is English, on the level of B2/B2+). |
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ECTS Information Package / Course Catalogue