Course Objectives: |
Studies in the field of health suggest that medical errors are still high, although countries are increasing health expenditures. The principle of working with "zero error", which will significantly reduce the risk of medical errors and cost increase, is a necessity in the field of health. Therefore, the importance of quality studies becomes more understandable. The aim of this course is to internalize the concept of quality (continuous improvement, teamwork, statistical thinking, etc. understanding the importance of concepts), To know quality-oriented management models, accreditation, standards and external evaluation processes, to know quality improvement techniques, to know patient and employee safety processes and to train health professionals within the scope of knowing disaster management and emergency health services. |
Course Content: |
The concept of quality in health services, quality and development in health services, organizational structure of healthcare institutions, quality standards in health, quality-oriented management systems / models in health, methods / tools / techniques used to improve quality processes in health, risk management in health services, causes and prevention of medical errors, Causes and prevention of infections, causes and prevention of medication errors, causes and prevention of patient falls, causes and prevention of communication errors, healthy working life (patient and employee safety), disaster management and emergency health care, clinical quality practices. |
Course Learning Outcomes (CLOs) are those describing the knowledge, skills and competencies that students are expected to achieve upon successful completion of the course. In this context, Course Learning Outcomes defined for this course unit are as follows:
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Knowledge
(Described as Theoritical and/or Factual Knowledge.)
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1) Learning the concept of quality and the basic concepts of the importance of quality in health
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Skills
(Describe as Cognitive and/or Practical Skills.)
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1) Having the knowledge, skills and competence to apply quality standards
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2) Gaining knowledge and skills for patient and employee safety
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Competences
(Described as "Ability of the learner to apply knowledge and skills autonomously with responsibility", "Learning to learn"," Communication and social" and "Field specific" competences.)
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1) Coordinating quality management systems
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Week |
Subject |
Materials Sharing * |
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Related Preparation |
Further Study |
1) |
Quality Concept in Healthcare |
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2) |
Quality and Development in Healthcare Services |
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3) |
Organizational Structure of Health Institutions, Health Quality Standards (SKS) |
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4) |
Quality Management Systems / Models in Health |
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5) |
Methods / Tools / Techniques Used in Improving Health Quality Processes |
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6) |
Risk Management in Healthcare |
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7) |
Causes and Prevention of Medical Errors |
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8) |
Causes and Prevention of Infections |
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9) |
Causes and Prevention of Medication Errors |
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10) |
Causes and Prevention of Patient Falls |
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11) |
Causes and Prevention of Communication Errors |
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12) |
Healthy Work Life; Patient and Employee Safety |
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13) |
Crisis Management in Healthcare |
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14) |
Disaster Management and Emergency Health Services |
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Course Notes / Textbooks: |
Öğretim elamanı ders notları
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References: |
Sağlıkta Kalite Yönetimi ve Akreditasyon, Editörler: Doç.Dr.Umut Beylik, Dr.Öğr. Üyesi Keziban Avcı. Gazi Kitabevi, Ankara, 2019.
Sağlık İşletmeleri Yönetimi, Prof. Dr. Dilaver Temgilimoğlu, Doç. Dr. Oğuz Işık, Doç. Dr. Mahmut Akbolat. Nobel Yayıncılık, 2017
Toplam Kalite Yönetimi Uygulamaları, Nilgün Sarp, Siyasal Kitabevi, 2014.
Sağlık Bakanlığı Sağlıkta Kalite Standartları (Hastane, diyaliz, evde, ADSH, 112), Versiyon 6, 2020.
Sağlık Bakanlığı Sağlıkta Akreditasyon Standartları (SAS), 2017.
Yurtseven F.M (2019) T.C. Sağlık Bakanlığı Tarafından Uygulanan Sağlıkta Kalite Standartları Hastane Versiyon 5’in EFQM Mükemmellik Modeli (EFQM MM) ile Karşılaştırılmasına Yönelik Durum Çalışması, Doktora Tezi, Beykent Üniversitesi.
Altı Sigma Yaklaşımı ve Sağlık Sektöründen Başarı Örnekleri, Dr. Serkan Deniz vd., Nobel Bilimsel Eserler, 2016.
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(KPLOs and SPLOs are the abbreviations for Key & Sub- Programme Learning Outcomes, respectively. )
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Programme Learning Outcomes |
Contribution Level (from 1 to 5) |
1) |
Can use basic theoretical and practical knowledge about physiotherapy field. |
4 |
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1.1 Students follow all developments in the field and use the technologies required by their field in an interactive manner. |
4 |
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1.2 interprets and evaluates data using basic knowledge and skills acquired in the field of physiotherapy, identifies and analyzes problems, and can take part in planned studies for solution |
4 |
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1.3 Professionally evaluate and apply the information obtained from theoretical and applied courses at the basic level supported by lecture notes, application tools, visual-objective sources in the field of physiotherapy |
4 |
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1.4 Has knowledge about Occupational Health and Safety, Environmental Protection, Disaster and Emergency. |
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2) |
Interpret and evaluate data, define problems, do analysis, produce solutions based on proof with using basic level knowledge and practices gained within the field. |
5 |
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2.1 Gain the skills to use basic level theoretical and practical knowledge acquired within the field in the same field of a higher education level or in a field of same level |
5 |
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2.2 Possess social, scientific, cultural and ethic values on the stages of gathering, implementation and release of the results of data related to the field |
5 |
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2.3 Evaluate the acquired knowledge and skills at basic level within the field with a critical approach, determine and respond to learning needs |
5 |
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3) |
Direct the education received to a higher education level in the same field or to an occupation in the same level |
2 |
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3.1 Possess sufficient consciousness about the issues of universality of social rights, social justice, quality, cultural values and also, environmental protection, worker's health and security. |
2 |
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4) |
Applies the theoretical knowledge learned in business life for a semester. |
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4.1 Experiences all processes in business life. |
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4.2 Takes part in activities related to the field of education in a business operating in the field. |
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4.3 Questions the application with theoretical knowledge. |
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4.4 Compiles the knowledge and experience gained in the field. |
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5) |
S/he acquires the competencies that develop by the expectations of business world and the society defined as the institutional outcomes of our university on the advanced level in relation with his/her field. |
4 |
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5.1 Acquires the analyzing solving the problems and managing the conflicts. |
4 |
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5.2 Has awareness for ethical and social responsivity. |
3 |
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5.3 Takes responsibility as a team member in works and operations of his/her field |
5 |
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5.4 Is aware of written, verbal communication and interaction. |
5 |
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5.5 Follows the developments of advanced technology and digital transformation. |
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5.6 Acquires the awareness for lifelong learning |
4 |
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5.7 Has awareness about citizenship competency. |
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5.8 Evaluates the developments of his/her field with the understanding of an entrepreneur. |
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5.9 Acquires communication in a Foreign Language (English) competence defined on the level of at least A2 in European Language Portfolio. (In programs whose medium of instruction is English, on the level of B1). |
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WORKLOAD OF TEACHING & LEARNING ACTIVITIES |
Teaching & Learning Activities |
# of Activities per semester |
Duration (hour) |
Total Workload |
Course |
14 |
2 |
28 |
Laboratory |
0 |
0 |
0 |
Application |
0 |
0 |
0 |
Special Course Internship (Work Placement) |
0 |
0 |
0 |
Field Work |
0 |
0 |
0 |
Study Hours Out of Class |
0 |
0 |
0 |
Presentations / Seminar |
0 |
0 |
0 |
Project |
0 |
0 |
0 |
Homework Assignments |
1 |
10 |
10 |
Total Workload of Teaching & Learning Activities |
- |
- |
38 |
WORKLOAD OF ASSESMENT & EVALUATION ACTIVITIES |
Assesment & Evaluation Activities |
# of Activities per semester |
Duration (hour) |
Total Workload |
Quizzes |
1 |
10 |
10 |
Midterms |
1 |
20 |
20 |
Semester Final Exam |
1 |
20 |
20 |
Total Workload of Assesment & Evaluation Activities |
- |
- |
50 |
TOTAL WORKLOAD (Teaching & Learning + Assesment & Evaluation Activities) |
88 |
ECTS CREDITS OF THE COURSE (Total Workload/25.5 h) |
3 |