Course Learning Outcomes (CLOs) are those describing the knowledge, skills and competencies that students are expected to achieve upon successful completion of the course. In this context, Course Learning Outcomes defined for this course unit are as follows:
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| Knowledge
(Described as Theoritical and/or Factual Knowledge.)
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1) Apply their skills on serving alcohol to passengers and know necessary precaution to be taken.
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2) Carry out the communication between the cabin crew and the cockpit.
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| Skills
(Describe as Cognitive and/or Practical Skills.)
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1) Define and explain the rules concerning transporting passengers
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2) Explain the subject of transporting babies and children by using their own sencences
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3)
4.1) Name and define inadmissible passengers, sick/ill passengers, deportees, prisoners and passengers with reduced mobility
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4) Apply weight balance calculations and also apply how to re-move passenger luggage.
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5) Express their knowledge about regulations concerning fueling with passengers on board.
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6) Express their knowledge in relation with the flight preparation procedures.
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| Competences
(Described as "Ability of the learner to apply knowledge and skills autonomously with responsibility", "Learning to learn"," Communication and social" and "Field specific" competences.)
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1) Express their knowledge concerning the cabin preflight checks
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2) Express their knowledge concerning emergency equipment preflight checks
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3) Express their knowledge concerning demonstration equipments, cabin logbook, safety cards, cabin crew stations, announcement and communication system, order of on ground announcements, operation of electronic equipments and in-flight entertainment systems.
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4) Express their knowledge concerning passenger boarding while the aircraft is in park position.
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| Week |
Subject |
Materials Sharing * |
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Related Preparation |
Further Study |
| 1) |
Responsibilities and the authority of the pilot in command, first officer, Cabin Chief, Cabin Attendant. charge, authority and responsibilities of the cabin chief and cabin crew/staff responsibilities.
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Lecture notes video
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| 2) |
The cabin crew member maintains the competency and health conditions for sustainable operation, taking into account flight and duty time limitations and rest requirements. |
Lecture notes,video
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| 3) |
Mandatory documents and documents to be carried by the cabin crew are given to him by the operator. Revisions of all necessary documents and documents provided are kept up-to-date with civil aviation inspections / SAFA/SANA/SACA inspections. |
Leture notes,video
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| 4) |
The importance of the pre-flight cabin crew briefing and the provision of necessary safety-related information to the cabin crew according to their job numbering. The importance of using check lists |
Lecture notes,video
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| 5) |
The importance of the correct seat allocation to the passenger according to the weight and balance calculations of the aircraft. |
Lecture notes, videos
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| 6) |
Special case passenger classifications. At exits where cabin crew is not present, physical the importance of properly seated passengers. Points to be considered while serving alcohol to passengers. |
Lecture notes, videos
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| 7) |
Recap |
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| 8) |
Exam |
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| 9) |
Carriage of infants and children, sick passengers and passengers with reduced mobility deportee, detainee and INAD passengers, in case of transporting live animals in the passenger cabin necessary precautions. |
Lecture notes,video
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| 10) |
Safe placement of cabin service/catering supplies and cabin baggage.
spacial rules and regulations and what these (unsafe placement) may create for those in the passenger cabin. Hazards, risk of damaging/obstructing the emergency exits and/or obstructing emergency equipment. |
Lecture notes,video
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| 11) |
The cockpit, cabin crew communication, door opening-closing, refuelling while there are passengers on the plane, receiving passengers while the plane is in the parking lot. |
Lecture notes,video
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| 12) |
Flight preparation instructions, pre-flight check, emergency supplies
controls, demo materials, cabin malfunction log, safety cards. |
Lecture notes, videos
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| 13) |
Monitoring the cabin, abnormal situations during the flight, turbulence, the duties of the crew in turbulent situations including securing the passenger cabin, the identification and management of passengers who may be under the influence of alcohol or psychoactive substances or who are found to be under the influence of alcohol or psychoactive substances, and passengers who are observed to be in an aggressive manner, |
Lecture notes, videos
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| 14) |
Emergency equipment checks, pre-flight safety, security, catering, and cleaning checks. Passenger reception, decision-making process for auxiliary (able-body passenger) passengers. Announcements, cabin ready report. Pre-flight passenger safety briefing. Briefing for passengers with reduced mobility, visual and hearing impaired passengers, as well as for people sitting in the crew seat. Meal service and rules for the cockpit crew. |
Lecture notes, videos
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| 15) |
Door opening/closing, slide arm/disarm, Wing exits, briefing for passengers sitting on wing exits, cabin crew stations, lighting, ventilation, water systems, insurances, cabin ready report, cabin baggage, passengers with reduced mobility, pregnant passengers, sick passengers, deterioration of passenger health in flight, pets carried in the cabin. |
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| 16) |
Final exam |
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(KPLOs and SPLOs are the abbreviations for Key & Sub- Programme Learning Outcomes, respectively. )
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Programme Learning Outcomes |
Contribution Level (from 1 to 5) |
1) |
Explains the basic, theoretical and practical knowledge of International and National Civil Aviation and Cabin Services. |
5 |
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1.1 Basic information about aircraft and aircraft. |
5 |
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1.2 Has general information about aviation. |
5 |
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1.3 Have general information about airport planning. |
5 |
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1.4 Know the vehicles, equipment and related services used in airports. |
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1.5 Knows passenger services in terminal buildings. |
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1.6 Knows ticket sales issues. |
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1.7 Has knowledge about customer relations. |
3 |
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1.8 Have knowledge about fleet and tariff planning. |
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1.9 Have knowledge about cockpit and cabin crew planning. |
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1.10 Has knowledge about operation and dispatch management. |
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2) |
Interprets the philosophy of Civil Aviation and Cabin Services.
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2.1 Knows teamwork and team spirit. |
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2.2 Acquires the ability to use theoretical and practical knowledge in the fields of Civil Aviation, Transportation Management, Cabin Services and other social sciences. |
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2.3 Interpret the concepts, developments and information related to Civil Aviation by means of Civil Aviation perspective. |
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3) |
Explains the basic and theoretical knowledge required by national and international civil aviation. |
4 |
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3.1 Interprets information about the country and the world aviation. |
4 |
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3.2 Explain basic aviation functions and processes. |
4 |
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3.3 Explain the international and national civil aviation authorities and their functions. |
4 |
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4) |
Applies the theoretical knowledge learned in business life for a semester. |
5 |
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4.1 To make and manage Aviation Ground Services. |
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4.2 Can plan cabin and cockpit teams |
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4.3 Ticket sales and check-in can do. |
5 |
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4.4 Communicates effectively with experts and non-experts within the aviation industry. |
4 |
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4.5 Manages Air Cargo operations. |
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5) |
Acquires the competencies defined as the institutional outcomes of Beykoz University on the basic level, inline with the expectations of business world and the society. |
4 |
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5.1 They will have the skills of teamwork, empathy and listening, work with and manage individuals with different cultural and educational levels. |
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5.2 Takes responsibility and responsibility within the team and conducts independent work individually. |
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5.3 To perform a baseline level project about Aviation individually. |
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5.4 To take risk and responsibility to practice and use technology that bring innovation to Air Transport Management area. |
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5.5 To show entrepreneurial competence either individually or as a team member. |
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5.6 To determine vocational and personal learning requirements and to have sustainable development by using life long learning possibilities. |
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5.7 To evaluate baseline level of knowledge and abilities taken on the area of Aviation with a critical approach. |
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5.8 To lead people under his/her responsiblity for determining and providing their personal learning reqirements and for their career development. |
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5.9 To convey projects, opinions and solution offers of the problems that are performed about the Aviation to the experts and nonexperts by using written, verbal and visual communication instruments. |
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5.10 To follow information on the area and communicate with the colleagues by using a foreign language (English) minimum on A2 level of European Language Portfolio. |
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5.11 Using mother language on the C1 level of European Language Portfolio. |
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5.12 To have perfection for using computer on the baseline (upper) level of european computer driving licence and to use informatic and communication technologies as required. |
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5.13 To participate and support projects and activities for the social enviroment with the social responsibility awareness. |
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5.14 To act in accordance with the social, academic, cultural and ethic values in the stages of collecting information, performing and anouncing the results about Aviation area. |
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5.15 To have enough awareness on the subjects of universalism of social rights, social justice, and cultural values, and to respect the cultural differences. |
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5.16 To apply occupational health and safety, environmental protection, quality and continous improvement processes that are considered necessary for Civil Aviation Cabin Crew Service. |
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ECTS Information Package / Course Catalogue