LaSalle Programmes

USEFUL INFORMATION, RESOURCES & SERVICES FOR STUDENTSUSEFUL LINKS AND DOCUMENTS ADITIONAL & SUPPORTING INFORMATION

SECTION I: GENERAL INFORMATION ABOUT THE COURSE

Course Code	Course Name	Year	Semester	Theoretical	Practical	Credit	ECTS
51041METOZ-SHU0091	Airport Passenger, Ground Services and Equipment	1	Fall	4	0	4	5

Course Type :	Compulsory
Cycle:	Associate TQF-HE:5. Master`s Degree QF-EHEA:Short Cycle EQF-LLL:5. Master`s Degree
Language of Instruction:	Turkish
Prerequisities and Co-requisities:	N/A
Mode of Delivery:	Face to face
Name of Coordinator:	Instructor ELİF İLHAN
Dersin Öğretim Eleman(lar)ı:	Instructor EBRU TEPEÇAM Instructor ELİF İLHAN
Dersin Kategorisi:	Programme Specific

SECTION II: INTRODUCTION TO THE COURSE

Course Objectives & Content

Course Objectives:

Passenger Services,
Civil Aviation Organization Chart and Employees of businesses to help with the task of functional relations between Sections; Problem Solving, Data Loss, Routing Techniques and Principles and Responsibilities in extra-ordinary situations adopts.
Grand Services
Airport apron services located in ground services, air ways demanded by national and international boards and liabilities, in accordance undamaged passengers' baggage, cargo and other cargo airline and aircraft manufacturers constraint considering the loading and unloading operations, fuel loading operations recognizes. regarding aircraft ground handling services at the time that all transactions and services including recognition, learning and knowing is directed to applications.

Course Content:

Passenger Services;
Passengers at the airport pre-flight procedures, check-in, boarding, ticket read, MCO, MPD read, edit, Endorsment, FIM, among airlines the bilateral agreements, the trip types and varieties, passengers with special operations and services, baggage accepted to the flight operations, the information used in passenger service, codes, documents and explains the functions.

Grand Services;
Concept and Scope of Location Services: Location services
development of the Parties; Regulations; Location Services
Classification; Location Services Management and
Organization; Location Services Applications; air vehicle
Weight Definitions: Maximum landing weight, maximum
takeoff weight, fuel weight, dry operating weight; flight
Balance Structure: Unit Load Device (ULD) installation,
pallet loading, bulk loading, loading constraints;
Maximum Loading Accounts; Load Distribution, Freight
Binding; Installation Process: Safety Supervision and Damage Ruin Methods; Hazardous Substances preliminary information is given.

Course Learning Outcomes (CLOs)

Course Learning Outcomes (CLOs) are those describing the knowledge, skills and competencies that students are expected to achieve upon successful completion of the course. In this context, Course Learning Outcomes defined for this course unit are as follows:



Knowledge *(Described as Theoritical and/or Factual Knowledge.)*
1) Pre-flight passenger services at the airport may terminate the operations performed by the flight check-in to make the closing process.
Skills *(Describe as Cognitive and/or Practical Skills.)*
Competences *(Described as "Ability of the learner to apply knowledge and skills autonomously with responsibility", "Learning to learn"," Communication and social" and "Field specific" competences.)*
1) Aircraft load weights, and bulk loading ULD information about the owner.
2) Located in the operation of aircraft loading weight, balance measurements, load control has general information about Presura.
3) Use the code is commonly used in passenger service.
4) Passenger services performed before flight operations at the airport, check your passport and tickets, check-in process to learn.
5) Located within the airport apron, the apron services, aircraft communicate with your team, have knowledge of is the fuel intake and excretion.
6) Ground support equipment and cargo handling firms control process and the service is taken from the knowledge of the issues.
7) Has knowledge about the weight and balance CALCulations

Weekly Course Schedule

Week	Subject	Materials Sharing *
		Related Preparation	Further Study
1)	Codes commonly used in passenger service, usage, examples and applications,	Lecture notes, IATA documents, airlines course notes, Passenger Services, Anadolu University Publication,, Passenger Services, SHGM Publication.
2)	In Passenger Services, Passport and Visa control processes, concepts and definitions, examples and applications,	Lecture notes, IATA documents, airlines course notes, Passenger Services, Anadolu University Publication,, Passenger Services, SHGM Publication.
3)	Check-In Operations in Airline Passenger Services, concepts and definitions, Types of check-in applications commonly used in airlines,	Course notes, IATA documents, airlines course notes, Passenger Services textbooks, Anadolu University Publication,, SHGM Publication.
4)	Baggage Operations, Weight and Parts System, other baggage operations and airline applications in Airline Passenger Services,	Course notes, IATA documents, airlines course notes, Passenger Services textbooks, Anadolu University Publication,, SHGM Publication.
5)	Flight disruptions Manifesto (FIM) concepts and definitions, airline applications, preparation. Passenger plane considered (boarding) concepts and definitions, types, and passenger intake Termination,	Course notes, IATA documents, airlines course notes, Passenger Services textbooks, Anadolu University Publication,, SHGM Publication.
6)	Check-in process that occurs in flight operations Coupon Troubleshooting and Evaluation. Arrival in passenger service operations (arrival), luggage delivery operations, lost property unit, Transfer and Transit Passenger Processing operations,	Course notes, IATA documents, airlines course notes, Passenger Services textbooks, Anadolu University Publication,, SHGM Publication.
7)	Passenger Services and Special categories of passengers to check-in services provided under	Course notes, IATA documents, airlines course notes, Passenger Services textbooks, Anadolu University Publication,, SHGM Publication.
8)	MIDTERM
9)	Special Passenger Categories continue. special passenger programs implemented in the widely used private passenger programları.türki Airlines Airlines and örnekler.miles & smiles card types and applications,	Course notes, IATA documents, airlines course notes, Passenger Services textbooks, Anadolu University Publication,, SHGM Publication.
10)	Special categories of passengers, Corporate Incentive Program for Companies. At the airport, passengers dialed back from the border, willfulness, of the DEP, DEP, the DEPORTE processes and applications,	Course notes, IATA documents, airlines course notes, Passenger Services textbooks, Anadolu University Publication,, SHGM Publication.
11)	Other passengers requiring assistance, Passenger Service failures, types and precautions and practices. Baggage related practices and examples in service failures.	Course notes, IATA documents, airlines course notes, Passenger Services textbooks, Anadolu University Publication,, SHGM Publication.
12)	Baby passengers, Child passengers, Cabin crew accompanied passengers, i Unaccompanied passengers (UM), patient and passengers with limited operational capabilities. Stretcher and Wheeled passenger services and types.	Course notes, IATA documents, airlines course notes, Passenger Services textbooks, Anadolu University Publication,, SHGM Publication.
13)	Airlines ground handling services on the apron, access to air services, Airlines in the Flight Crew Communication with location services, Fuel Purchase and unloading operations in ground services, Fuel Purchase and unloading process in place services and ground handling services of the problems experienced during the fuel intake, air applications,	Airline ground handling course notes, İATA Ground Handling rules and documents, ground handling methods applied in airlines, lecture notes, SHGM related publications. Anadolu University publications.
14)	Location services security Apron, Apron Rules and airline applications, Graound services considered passenger and passenger baggage and cargo loading process and rules, practices, Ground services, and the position of Ground Support Equipment, Cargo Control processes and applications,	Airline ground handling course notes, İATA Ground Handling rules and documents, ground handling methods applied in airlines, lecture notes, SHGM related publications. Anadolu University publications.

*These fields provides students with course materials for their pre- and further study before and after the course delivered.

SECTION III: RELATIONSHIP BETWEEN COURSE UNIT AND COURSE LEARNING OUTCOMES (CLOs)

(The matrix below shows how the course learning outcomes (CLOs) associates with programme learning outcomes (both KPLOs & SPLOs) and, if exist, the level of quantitative contribution to them.)

Relationship Between CLOs & PLOs

(KPLOs and SPLOs are the abbreviations for Key & Sub- Programme Learning Outcomes, respectively. )

CLOs/PLOs	KPLO 1						KPLO 2					KPLO 3							KPLO 4				KPLO 5
CLOs/PLOs	1	2	3	4	5	6	1	2	3	4	5	1	2	3	4	5	6	7	1	2	3	5	1	2	3	4	5	6	7	8	9
CLO1
CLO2
CLO3
CLO4
CLO6
CLO7
CLO8
CLO9

Level of Contribution of the Course to PLOs

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Programme Learning Outcomes	Contribution Level (from 1 to 5)
1)	Explains the basic, institutional and practical information about national and international civil aviation services	5
	1.1 Knows passenger and ground services in airport terminal buildings.	5
	1.2 Knows the vehicles, equipment and related services used in ground operations of airports.	5
	1.3 Knows the ticket sales operations and calculations used in airlines.
	1.4 Have basic information about aircraft.	1
	1.5 Has knowledge about national and international civil aviation law.
	1.6 Has knowledge about national and international security management.
2)	Explains the basic and theoretical knowledge required by national and international civil airline enterprises and organizations.
	2.1 Has knowledge about country and world economy.
	2.2 Has knowledge about business management.
	2.3 Has knowledge about basic and airline marketing.
	2.4 Has knowledge about basic and civil aviation mathematical operations.
	2.5 Has basic accounting information.

3)	Explains the basic and theoretical knowledge required by national and international civil aviation institutions and organizations.	5
	3.1 Has knowledge about dispatch operations.
	3.2 Has knowledge about aviation cargo operations.
	3.3 Has information about airport terminal passenger services operations.	5
	3.4 Has knowledge about crew planning applied in airline companies.
	3.5 Have knowledge about logistics management and operations.
	3.6 Has knowledge about the management of national and international airlines.	4
	3.7 -

4)	Applies the theoretical knowledge learned in business life for a semester.
	4.1 Experiences all processes in business life.
	4.2 Takes part in activities related to the field of education in a business operating in the field.
	4.3 Questions the application with theoretical knowledge.
	4.5 Compiles the knowledge and experience gained in the field.
5)	Acquires the competencies defined as the institutional outcomes of Beykoz University on the basic level, inline with the expectations of business world and the society.	2
	5.1 Acquires competency of analyzing and solving the problems.	2
	5.2 Has awareness for ethical and social responsibility.	4
	5.3 Takes responsibility as a team member in works and operations of his/her field.	3
	5.4 Is aware of written, verbal communication and interaction.	5
	5.5 Follows the developments of advanced technology and digital transformation.	5
	5.6 Acquires the awareness for lifelong learning.	5
	5.7 Has awareness about citizenship competency.	4
	5.8 Evaluates the developments of his/her field with the understanding of an entrepreneur.	3
	5.9 Acquires communication in a Foreign Language (English) competence defined on the level of at least A2 in European Language Portfolio. (In programs whose medium of instruction is English, on the level of B1).	3

SECTION IV: TEACHING-LEARNING & ASSESMENT-EVALUATION METHODS OF THE COURSE

Teaching & Learning Methods of the Course

(All teaching and learning methods used at the university are managed systematically. Upon proposals of the programme units, they are assessed by the relevant academic boards and, if found appropriate, they are included among the university list. Programmes, then, choose the appropriate methods in line with their programme design from this list. Likewise, appropriate methods to be used for the course units can be chosen among those defined for the programme.)

Teaching and Learning Methods defined at the Programme Level	Teaching and Learning Methods Defined for the Course
Lectures
Discussion
Case Study
Problem Solving
Demonstration
Views
Laboratory
Reading
Homework
Project Preparation
Thesis Preparation
Peer Education
Seminar
Technical Visit
Course Conference
Brain Storming
Questions Answers
Individual and Group Work
Role Playing-Animation-Improvisation
Active Participation in Class

Assessment & Evaluation Methods of the Course

(All assessment and evaluation methods used at the university are managed systematically. Upon proposals of the programme units, they are assessed by the relevant academic boards and, if found appropriate, they are included among the university list. Programmes, then, choose the appropriate methods in line with their programme design from this list. Likewise, appropriate methods to be used for the course units can be chosen among those defined for the programme.)

Aassessment and evaluation Methods defined at the Programme Level	Assessment and Evaluation Methods defined for the Course
Midterm
Presentation
Final Exam
Quiz
Report Evaluation
Homework Evaluation
Oral Exam
Thesis Defense
Jury Evaluation
Practice Exam
Evaluation of Implementation Training in the Workplace
Active Participation in Class
Participation in Discussions

Relationship Between CLOs & Teaching-Learning, Assesment-Evaluation Methods of the Course

(The matrix below shows the teaching-learning and assessment-evaluation methods designated for the course unit in relation to the course learning outcomes.)

LEARNING & TEACHING METHODS

COURSE LEARNING OUTCOMES

ASSESMENT & EVALUATION METHODS

CLO1

CLO2

CLO3

CLO4

CLO6

CLO7

CLO8

CLO9

-Lectures

-Midterm

-Discussion

-Presentation

-Case Study

-Final Exam

-Problem Solving

-Quiz

-Demonstration

-Report Evaluation

-Views

-Homework Evaluation

-Laboratory

-Oral Exam

-Reading

-Thesis Defense

-Homework

-Jury Evaluation

-Project Preparation

-Practice Exam

-Thesis Preparation

-Evaluation of Implementation Training in the Workplace

-Peer Education

-Active Participation in Class

-Seminar

- Participation in Discussions

-Technical Visit

-Course Conference

-Brain Storming

-Questions Answers

-Individual and Group Work

-Role Playing-Animation-Improvisation