| Course Objectives: |
The purpose of Crew resource Management (CRM) training is to provide students necessary knowledge, skills and attitude to promote safety and in parallel, enhance the efficiency of flight safety by making optimum use of human resources, minimize human errors, reducing aircraft accidents and incidents. |
| Course Content: |
By using "SHELL" which is the conceptual model of human factors in aviation, awarenes is created in students about their places as individuals within the system, they will be able use their skills in their relations with aviation, company procedures, machine, environment and other human beings, to perform their duties in the best way possible in terms of flight safety. These skills include leadership, managing people, crowd control, teamwork, personal interactions, synergy, motivation, understanding of personal differences and how to deal with them, chain of errors, anger management, body language, excessive self-confidence, stress management, physical and mental health and stress limits, professionalism, time management, communication and perception differences, fatigue, workload management, situation assessment, risk management, decision making, vigilance, drowsiness, automation, nutrition, working principles of the mind and the body, eating habits, briefing, de-briefing and feedback. |
Course Learning Outcomes (CLOs) are those describing the knowledge, skills and competencies that students are expected to achieve upon successful completion of the course. In this context, Course Learning Outcomes defined for this course unit are as follows:
| Week |
Subject |
Materials Sharing * |
|
Related Preparation |
Further Study |
| 1) |
General principles of CRM, general instructions on the principles and purposes of CRM. |
Lecture notes ,videos
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| 2) |
Importance of CRM for cabin crew, human factor in aviation, SHELL Model. Human factor and accident investigations in aviation. |
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| 3) |
Human performance and limits |
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| 4) |
Physiological and psychological aspects of human error. Statistics, sample accident analysis. |
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| 5) |
Stress management, mental, physical and emotional symptoms of stress, coping with stress methods. |
Lecture notes, videos
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| 6) |
Objectives of flight phases and behavior patterns. Fatigue (fatigue) and sleep. |
Lecture notes, videos
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| 7) |
Fatique management |
Ders notları, videolar
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| 8) |
Mid-term exam |
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| 9) |
Rhythm changes and healthy sleep. |
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| 10) |
Vigilance, caution, determination. Teamwork, people synergy, motivation, personal understanding of personal differences and dealing with them, chain of errors, coping with anger, body language, excessive self-confidence, |
Ders notları, videos
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| 11) |
Stress management, health and stress including physical and mental limits, professionalism, leadership, managing people, crowd control, power distance High/low. assertiveness and initiative. |
Lecture notes, videolar
|
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| 12) |
Obtaining and processing information. |
Lecture notes, videos
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| 13) |
Involuntary blindness, Time management, communication, perception differences, |
Ders notları, videolar
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| 14) |
Self-awareness, human errors and reliability. Threat and error management. Risk management, Decision making, complacency, automation. |
Lecture notes, videos
|
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| 15) |
Briefing, debriefing and feedback, synergy, Attitudes and behaviours, self-assessment and self-criticism. |
Lecture notes, videos
|
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| 16) |
Final exam |
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(KPLOs and SPLOs are the abbreviations for Key & Sub- Programme Learning Outcomes, respectively. )
| |
Programme Learning Outcomes |
Contribution Level (from 1 to 5) |
1) |
Explains the basic, theoretical and practical knowledge of International and National Civil Aviation and Cabin Services. |
5 |
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1.1 Basic information about aircraft and aircraft. |
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1.2 Has general information about aviation. |
5 |
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1.3 Have general information about airport planning. |
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1.4 Know the vehicles, equipment and related services used in airports. |
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1.5 Knows passenger services in terminal buildings. |
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1.6 Knows ticket sales issues. |
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1.7 Has knowledge about customer relations. |
4 |
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1.8 Have knowledge about fleet and tariff planning. |
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1.9 Have knowledge about cockpit and cabin crew planning. |
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1.10 Has knowledge about operation and dispatch management. |
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2) |
Interprets the philosophy of Civil Aviation and Cabin Services.
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4 |
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2.1 Knows teamwork and team spirit. |
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2.2 Acquires the ability to use theoretical and practical knowledge in the fields of Civil Aviation, Transportation Management, Cabin Services and other social sciences. |
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2.3 Interpret the concepts, developments and information related to Civil Aviation by means of Civil Aviation perspective. |
4 |
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3) |
Explains the basic and theoretical knowledge required by national and international civil aviation. |
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3.1 Interprets information about the country and the world aviation. |
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3.2 Explain basic aviation functions and processes. |
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3.3 Explain the international and national civil aviation authorities and their functions. |
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4) |
Applies the theoretical knowledge learned in business life for a semester. |
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4.1 To make and manage Aviation Ground Services. |
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4.2 Can plan cabin and cockpit teams |
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4.3 Ticket sales and check-in can do. |
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4.4 Communicates effectively with experts and non-experts within the aviation industry. |
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4.5 Manages Air Cargo operations. |
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5) |
Acquires the competencies defined as the institutional outcomes of Beykoz University on the basic level, inline with the expectations of business world and the society. |
5 |
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5.1 They will have the skills of teamwork, empathy and listening, work with and manage individuals with different cultural and educational levels. |
5 |
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5.2 Takes responsibility and responsibility within the team and conducts independent work individually. |
5 |
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5.3 To perform a baseline level project about Aviation individually. |
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5.4 To take risk and responsibility to practice and use technology that bring innovation to Air Transport Management area. |
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5.5 To show entrepreneurial competence either individually or as a team member. |
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5.6 To determine vocational and personal learning requirements and to have sustainable development by using life long learning possibilities. |
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5.7 To evaluate baseline level of knowledge and abilities taken on the area of Aviation with a critical approach. |
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5.8 To lead people under his/her responsiblity for determining and providing their personal learning reqirements and for their career development. |
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5.9 To convey projects, opinions and solution offers of the problems that are performed about the Aviation to the experts and nonexperts by using written, verbal and visual communication instruments. |
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5.10 To follow information on the area and communicate with the colleagues by using a foreign language (English) minimum on A2 level of European Language Portfolio. |
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5.11 Using mother language on the C1 level of European Language Portfolio. |
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5.12 To have perfection for using computer on the baseline (upper) level of european computer driving licence and to use informatic and communication technologies as required. |
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5.13 To participate and support projects and activities for the social enviroment with the social responsibility awareness. |
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5.14 To act in accordance with the social, academic, cultural and ethic values in the stages of collecting information, performing and anouncing the results about Aviation area. |
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5.15 To have enough awareness on the subjects of universalism of social rights, social justice, and cultural values, and to respect the cultural differences. |
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5.16 To apply occupational health and safety, environmental protection, quality and continous improvement processes that are considered necessary for Civil Aviation Cabin Crew Service. |
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ECTS Information Package / Course Catalogue