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SECTION I: GENERAL INFORMATION ABOUT THE COURSE

Course Code Course Name Year Semester Theoretical Practical Credit ECTS
51041METOZ-SHK0022 Passenger and Ground Services in Aviation 1 Spring 2 0 2 3
Course Type : Compulsory
Cycle: Associate      TQF-HE:5. Master`s Degree      QF-EHEA:Short Cycle      EQF-LLL:5. Master`s Degree
Language of Instruction: Turkish
Prerequisities and Co-requisities: N/A
Mode of Delivery: Face to face
Name of Coordinator: Instructor ELİF İLHAN
Dersin Öğretim Eleman(lar)ı:







Dersin Kategorisi: Programme Specific

SECTION II: INTRODUCTION TO THE COURSE

Course Objectives & Content

Course Objectives: Civil Aviation Organization Chart and Employees of businesses to help with the task of functional relations between Sections; Problem Solving, Data Loss, Routing Techniques and Principles and Responsibilities in extra-ordinary situations adopts.
Course Content: Passengers at the airport pre-flight procedures, check-in, boarding, ticket read, MCO, MPD read, edit, Endorsment, FIM, among airlines the bilateral agreements, the trip types and varieties, passengers with special operations and services, baggage accepted to the flight operations, the information used in passenger service, codes, documents and explains the functions.

Course Specific Rules

Two curriculum have been combined in this course.
1 Airline. Passenger Services
2.Airline Ground Services

Course Learning Outcomes (CLOs)

Course Learning Outcomes (CLOs) are those describing the knowledge, skills and competencies that students are expected to achieve upon successful completion of the course. In this context, Course Learning Outcomes defined for this course unit are as follows:
Knowledge (Described as Theoritical and/or Factual Knowledge.)
  1) Passenger Services can terminate the transactions made by the pre-flight passenger services at the airport, and close the flight to check-in.
Skills (Describe as Cognitive and/or Practical Skills.)
  1) They applies the information gained on passenger services and operations in the airways.
Competences (Described as "Ability of the learner to apply knowledge and skills autonomously with responsibility", "Learning to learn"," Communication and social" and "Field specific" competences.)
  1) Use the code is commonly used in passenger service.
  2) Passenger services performed before flight operations at the airport, check your passport and tickets, check-in process to learn.
  3) Pre-flight passenger services at the airport may terminate the operations performed by the flight check-in to make the closing process.

Weekly Course Schedule

Week Subject
Materials Sharing *
Related Preparation Further Study
1) Codes commonly used in passenger service, usage, examples and applications, Lecture notes, documents IATA, airlines course notes
2) In Passenger Services, Passport and Visa control processes, concepts and definitions, examples and applications, Lecture notes, documents IATA, airlines course notes,
3) Airline Passenger Services, the check-in process, concepts and definitions, Lecture notes, documents IATA, airlines course notes,
4) Airline Passenger Services, the check-in process, types, applications, and flight check-in operations to the Closing, the application ecture notes, documents IATA, airlines course notes,
5) In Airline Passenger Services, Baggage Operations, concepts and definitions, applications, Lecture notes, documents IATA, airlines course notes,
6) Luggage of Passenger Service Operations, weight and Track System, other cargo operations, Lecture notes, documents IATA, airlines course notes,
7) Flight disruptions Manifesto (FIM) concepts and definitions, airline applications, preparation, Lecture notes, documents IATA, airlines course notes,
8) midterm exam Lecture notes, documents IATA, airlines course notes,
9) check-in materials and process
10) Check-in process that occurs in flight operations Coupon Troubleshooting and Evaluation, Lecture notes, documents IATA, airlines course notes,
11) Arrival in passenger service operations (arrival), luggage delivery operations, lost property unit, Transfer and Transit Passenger Processing operations, Lecture notes, documents IATA, airlines course notes,
12) Passenger Services and Special categories of passengers to check-in services provided under Lecture notes, documents IATA, airlines course notes
13) Special categories of passengers, Private Passenger Programs (Miles & Smiles) types and applications, Lecture notes, documents IATA, airlines course notes,
14) Special categories of passengers, Corporate Incentive Program for Companies Lecture notes, documents IATA, airlines course notes,
*These fields provides students with course materials for their pre- and further study before and after the course delivered.

Recommended or Required Reading & Other Learning Resources/Tools

Course Notes / Textbooks: Havayolları yolcu hizmetleri yaygın kullanılan manueller, havayollarınde veriilen kurs notları, Öğretim elemnının hazırladığı ders notları,
References: Değişik Hava yolu uygulamaları ve vaka

SECTION III: RELATIONSHIP BETWEEN COURSE UNIT AND COURSE LEARNING OUTCOMES (CLOs)

(The matrix below shows how the course learning outcomes (CLOs) associates with programme learning outcomes (both KPLOs & SPLOs) and, if exist, the level of quantitative contribution to them.)

Relationship Between CLOs & PLOs

(KPLOs and SPLOs are the abbreviations for Key & Sub- Programme Learning Outcomes, respectively. )
CLOs/PLOs KPLO 1 KPLO 2 KPLO 3 KPLO 4 KPLO 5
1 2 3 4 5 6 7 8 9 10 1 2 3 1 2 3 1 2 3 4 5 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
CLO1
CLO1
CLO2
CLO2
CLO3

Level of Contribution of the Course to PLOs

No Effect 1 Lowest 2 Low 3 Average 4 High 5 Highest
           
Programme Learning Outcomes Contribution Level (from 1 to 5)
1) Explains the basic, theoretical and practical knowledge of International and National Civil Aviation and Cabin Services. 4
2) Interprets the philosophy of Civil Aviation and Cabin Services.
3) Explains the basic and theoretical knowledge required by national and international civil aviation. 4
4) Applies the theoretical knowledge learned in business life for a semester. 5
5) Acquires the competencies defined as the institutional outcomes of Beykoz University on the basic level, inline with the expectations of business world and the society 4

SECTION IV: TEACHING-LEARNING & ASSESMENT-EVALUATION METHODS OF THE COURSE

Teaching & Learning Methods of the Course

(All teaching and learning methods used at the university are managed systematically. Upon proposals of the programme units, they are assessed by the relevant academic boards and, if found appropriate, they are included among the university list. Programmes, then, choose the appropriate methods in line with their programme design from this list. Likewise, appropriate methods to be used for the course units can be chosen among those defined for the programme.)
Teaching and Learning Methods defined at the Programme Level
Teaching and Learning Methods Defined for the Course
Lectures
Discussion
Case Study
Problem Solving
Demonstration
Views
Laboratory
Reading
Homework
Project Preparation
Thesis Preparation
Peer Education
Seminar
Technical Visit
Course Conference
Brain Storming
Questions Answers
Individual and Group Work
Role Playing-Animation-Improvisation
Active Participation in Class

Assessment & Evaluation Methods of the Course

(All assessment and evaluation methods used at the university are managed systematically. Upon proposals of the programme units, they are assessed by the relevant academic boards and, if found appropriate, they are included among the university list. Programmes, then, choose the appropriate methods in line with their programme design from this list. Likewise, appropriate methods to be used for the course units can be chosen among those defined for the programme.)
Aassessment and evaluation Methods defined at the Programme Level
Assessment and Evaluation Methods defined for the Course
Midterm
Presentation
Final Exam
Quiz
Report Evaluation
Homework Evaluation
Oral Exam
Thesis Defense
Jury Evaluation
Practice Exam
Evaluation of Implementation Training in the Workplace
Active Participation in Class
Participation in Discussions

Relationship Between CLOs & Teaching-Learning, Assesment-Evaluation Methods of the Course

(The matrix below shows the teaching-learning and assessment-evaluation methods designated for the course unit in relation to the course learning outcomes.)
LEARNING & TEACHING METHODS
COURSE LEARNING OUTCOMES
ASSESMENT & EVALUATION METHODS
CLO1 CLO1 CLO2 CLO2 CLO3
-Lectures -Midterm
-Discussion -Presentation
-Case Study -Final Exam
-Problem Solving -Quiz
-Demonstration -Report Evaluation
-Views -Homework Evaluation
-Laboratory -Oral Exam
-Reading -Thesis Defense
-Homework -Jury Evaluation
-Project Preparation -Practice Exam
-Thesis Preparation -Evaluation of Implementation Training in the Workplace
-Peer Education -Active Participation in Class
-Seminar - Participation in Discussions
-Technical Visit
-Course Conference
-Brain Storming
-Questions Answers
-Individual and Group Work
-Role Playing-Animation-Improvisation
-Active Participation in Class

Contribution of Assesment & Evalution Activities to Final Grade of the Course

Measurement and Evaluation Methods # of practice per semester Level of Contribution
Homework Assignments 2 % 20.00
Midterms 1 % 30.00
Semester Final Exam 1 % 50.00
Total % 100
PERCENTAGE OF SEMESTER WORK % 50
PERCENTAGE OF FINAL WORK % 50
Total % 100

SECTION V: WORKLOAD & ECTS CREDITS ALLOCATED FOR THE COURSE

WORKLOAD OF TEACHING & LEARNING ACTIVITIES
Teaching & Learning Activities # of Activities per semester Duration (hour) Total Workload
Course 14 2 28
Laboratory 0 0 0
Application 0 0 0
Special Course Internship (Work Placement) 0 0 0
Field Work 0 0 0
Study Hours Out of Class 0 0 0
Presentations / Seminar 0 0 0
Project 0 0 0
Homework Assignments 1 5 5
Total Workload of Teaching & Learning Activities - - 33
WORKLOAD OF ASSESMENT & EVALUATION ACTIVITIES
Assesment & Evaluation Activities # of Activities per semester Duration (hour) Total Workload
Quizzes 2 5 10
Midterms 1 10 10
Semester Final Exam 1 10 10
Total Workload of Assesment & Evaluation Activities - - 30
TOTAL WORKLOAD (Teaching & Learning + Assesment & Evaluation Activities) 63
ECTS CREDITS OF THE COURSE (Total Workload/25.5 h) 3