USEFUL INFORMATION, RESOURCES & SERVICES FOR STUDENTSUSEFUL LINKS AND DOCUMENTS ADITIONAL & SUPPORTING INFORMATION

SECTION I: GENERAL INFORMATION ABOUT THE COURSE

Course Code	Course Name	Year	Semester	Theoretical	Practical	Credit	ECTS
SHK5108	Airline Passenger and Ground Services	2	Fall	3	0	3	6

Course Type :	Elective Course II
Cycle:	Associate TQF-HE:5. Master`s Degree QF-EHEA:Short Cycle EQF-LLL:5. Master`s Degree
Language of Instruction:	Turkish
Prerequisities and Co-requisities:	N/A
Mode of Delivery:	Face to face
Name of Coordinator:	Instructor EBRU TEPEÇAM
Dersin Öğretim Eleman(lar)ı:	Instructor ARZU ÖZÇELİK Instructor EBRU TEPEÇAM
Dersin Kategorisi:

SECTION II: INTRODUCTION TO THE COURSE

Course Objectives & Content

Course Objectives:	Civil Aviation Organization Chart and Employees of businesses to help with the task of functional relations between Sections; Problem Solving, Data Loss, Routing Techniques and Principles and Responsibilities in extra-ordinary situations adopts.
Course Content:	Passengers at the airport pre-flight procedures, check-in, boarding, ticket read, MCO, MPD read, edit, Endorsment, FIM, among airlines the bilateral agreements, the trip types and varieties, passengers with special operations and services, baggage accepted to the flight operations, the information used in passenger service, codes, documents and explains the functions.

Course Specific Rules

Attendance Requirement: Attendance is mandatory for 70% of classes. Students who exceed the absence limit will be considered unsuccessful.
Punctuality: Students must arrive on time for classes and adhere to classroom rules.
Assignments and Projects: All assignments and projects must be submitted by the specified dates.
Classroom Behavior: Cell phones must be kept on silent mode, and disruptive behavior during class must be avoided.
Participation: Active participation in discussions and activities is expected throughout the class.
Academic Integrity: Plagiarism and cheating are strictly prohibited. Citations must be properly referenced.

Course Learning Outcomes (CLOs)

Course Learning Outcomes (CLOs) are those describing the knowledge, skills and competencies that students are expected to achieve upon successful completion of the course. In this context, Course Learning Outcomes defined for this course unit are as follows:



Knowledge *(Described as Theoritical and/or Factual Knowledge.)*
1) Passenger Services can terminate the transactions made by the pre-flight passenger services at the airport, and close the flight to check-in.
2) Can distinguish between passenger types and special service requirements.
Skills *(Describe as Cognitive and/or Practical Skills.)*
1) Can they applies the information gained on passenger services and operations in the airways.
Competences *(Described as "Ability of the learner to apply knowledge and skills autonomously with responsibility", "Learning to learn"," Communication and social" and "Field specific" competences.)*
1) Can learn passenger services performed before flight operations at the airport, check your passport and tickets, check-in process .
2) Pre-flight passenger services at the airport may terminate the operations can performed by the flight check-in to make the closing process.
3) Can use the code is commonly used in passenger service.
4) Can develop appropriate solutions to problems encountered in passenger services.

Weekly Course Schedule

Week	Subject	Materials Sharing *
		Related Preparation	Further Study
1)	Codes commonly used in passenger service, usage, examples and applications,	Lecture notes, documents IATA, airlines course notes
2)	In Passenger Services, Passport and Visa control processes, concepts and definitions, examples and applications,	Lecture notes, documents IATA, airlines course notes,
3)	Airline Passenger Services, the check-in process, concepts and definitions,	Lecture notes, documents IATA, airlines course notes,
4)	Airline Passenger Services, the check-in process, types, applications, and flight check-in operations to the Closing, the application	ecture notes, documents IATA, airlines course notes,
5)	In Airline Passenger Services, Baggage Operations, concepts and definitions, applications,	Lecture notes, documents IATA, airlines course notes,
6)	Luggage of Passenger Service Operations, weight and Track System, other cargo operations,	Lecture notes, documents IATA, airlines course notes,
7)	Flight disruptions Manifesto (FIM) concepts and definitions, airline applications, preparation,	Lecture notes, documents IATA, airlines course notes,
8)	midterm exam	Lecture notes, documents IATA, airlines course notes,
9)	check-in materials and process
10)	Check-in process that occurs in flight operations Coupon Troubleshooting and Evaluation,	Lecture notes, documents IATA, airlines course notes,
11)	Arrival in passenger service operations (arrival), luggage delivery operations, lost property unit, Transfer and Transit Passenger Processing operations,	Lecture notes, documents IATA, airlines course notes,
12)	Passenger Services and Special categories of passengers to check-in services provided under	Lecture notes, documents IATA, airlines course notes
13)	Special categories of passengers, Private Passenger Programs (Miles & Smiles) types and applications,	Lecture notes, documents IATA, airlines course notes,
14)	Special categories of passengers, Corporate Incentive Program for Companies	Lecture notes, documents IATA, airlines course notes,

*These fields provides students with course materials for their pre- and further study before and after the course delivered.

DERS ÖĞRENME ÇIKTILARI - PROGRAM ÖĞRENME ÇIKTILARI İLİŞKİSİ

Contribution of The Course Unit To The Programme Learning Outcomes

Ders Öğrenme Çıktıları (DÖÇ)	1	7	2	3	5	4	6
Program Öğrenme Çıktıları (PÖÇ)
1) Can define the basic concepts of aviation and aircraft structures/systems.
2) Can explain the fundamental concepts of aviation and its historical development.
3) Can use professional English in both oral and written communication within the international aviation environment.
4) Can classify dangerous goods in accordance with relevant standards and evaluate their impacts on cabin safety.
5) Can explain the basic principles of national and international aviation law.
6) Can provide first aid in compliance with international regulations for health problems occurring during flights.
7) Can establish effective communication with all crew members during flights and carry out task sharing.
8) Can explain national and international regulations on flight, duty, and rest periods.
9) May be able to anticipate operational risks and apply aviation safety procedures. And be able meet flight safety requirements
10) Can apply the principles of behavioral sciences in passenger relations and enhance professional representation through personal care and diction.
11) Can prepare a career development plan and adopt a lifelong learning approach.
12) Can apply professional knowledge and skills in the workplace and gain industry experience.
13) Can acquire the ability to communicate in a foreign language (English) at a level defined as at least A2 in the European Language Portfolio.
14) Apply the fundamental knowledge of business management functions to analyze organizational problems, make informed decisions, and contribute effectively to the operations of enterprises in dynamic and competitive environments.

SECTION III: RELATIONSHIP BETWEEN COURSE UNIT AND COURSE LEARNING OUTCOMES (CLOs)

Level of Contribution of the Course to PLOs

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Programme Learning Outcomes	Contribution Level (from 1 to 5)
1)	Can define the basic concepts of aviation and aircraft structures/systems.	3
2)	Can explain the fundamental concepts of aviation and its historical development.
3)	Can use professional English in both oral and written communication within the international aviation environment.
4)	Can classify dangerous goods in accordance with relevant standards and evaluate their impacts on cabin safety.
5)	Can explain the basic principles of national and international aviation law.
6)	Can provide first aid in compliance with international regulations for health problems occurring during flights.
7)	Can establish effective communication with all crew members during flights and carry out task sharing.	1
8)	Can explain national and international regulations on flight, duty, and rest periods.
9)	May be able to anticipate operational risks and apply aviation safety procedures. And be able meet flight safety requirements	4
10)	Can apply the principles of behavioral sciences in passenger relations and enhance professional representation through personal care and diction.	5
11)	Can prepare a career development plan and adopt a lifelong learning approach.
12)	Can apply professional knowledge and skills in the workplace and gain industry experience.
13)	Can acquire the ability to communicate in a foreign language (English) at a level defined as at least A2 in the European Language Portfolio.
14)	Apply the fundamental knowledge of business management functions to analyze organizational problems, make informed decisions, and contribute effectively to the operations of enterprises in dynamic and competitive environments.

SECTION IV: TEACHING-LEARNING & ASSESMENT-EVALUATION METHODS OF THE COURSE

Teaching & Learning Methods of the Course

(All teaching and learning methods used at the university are managed systematically. Upon proposals of the programme units, they are assessed by the relevant academic boards and, if found appropriate, they are included among the university list. Programmes, then, choose the appropriate methods in line with their programme design from this list. Likewise, appropriate methods to be used for the course units can be chosen among those defined for the programme.)

Teaching and Learning Methods defined at the Programme Level	Teaching and Learning Methods Defined for the Course
Lectures
Questions Answers
Active Participation in Class

Assessment & Evaluation Methods of the Course

(All assessment and evaluation methods used at the university are managed systematically. Upon proposals of the programme units, they are assessed by the relevant academic boards and, if found appropriate, they are included among the university list. Programmes, then, choose the appropriate methods in line with their programme design from this list. Likewise, appropriate methods to be used for the course units can be chosen among those defined for the programme.)

Aassessment and evaluation Methods defined at the Programme Level	Assessment and Evaluation Methods defined for the Course
Midterm
Final Exam
Quiz

Contribution of Assesment & Evalution Activities to Final Grade of the Course

Measurement and Evaluation Methods	# of practice per semester	Level of Contribution
Quizzes	1	% 15.00
Midterms	1	% 35.00
Semester Final Exam	1	% 50.00
Total		% 100
PERCENTAGE OF SEMESTER WORK		% 50
PERCENTAGE OF FINAL WORK		% 50
Total		% 100

SECTION V: WORKLOAD & ECTS CREDITS ALLOCATED FOR THE COURSE

WORKLOAD OF TEACHING & LEARNING ACTIVITIES
Teaching & Learning Activities	# of Activities per semester	Duration (hour)	Total Workload
Course	14	3	42
Laboratory	0	0	0
Application	0	0	0
Special Course Internship (Work Placement)	0	0	0
Field Work	0	0	0
Study Hours Out of Class	0	0	0
Presentations / Seminar	0	0	0
Project	0	0	0
Homework Assignments	0	0	0
Total Workload of Teaching & Learning Activities	-	-	42
WORKLOAD OF ASSESMENT & EVALUATION ACTIVITIES
Assesment & Evaluation Activities	# of Activities per semester	Duration (hour)	Total Workload
Quizzes	1	20	20
Midterms	1	30	30
Semester Final Exam	1	50	50
Total Workload of Assesment & Evaluation Activities	-	-	100
TOTAL WORKLOAD (Teaching & Learning + Assesment & Evaluation Activities)			142
ECTS CREDITS OF THE COURSE (Total Workload/25.5 h)			6