SECTION I: GENERAL INFORMATION ABOUT THE COURSE

Course Code	Course Name	Year	Semester	Theoretical	Practical	Credit	ECTS
SHK5105	English Language Use	1	Fall	3	0	3	6

Course Type :	Compulsory
Cycle:	Associate      TQF-HE:5. Master`s Degree      QF-EHEA:Short Cycle      EQF-LLL:5. Master`s Degree
Language of Instruction:	English
Prerequisities and Co-requisities:	N/A
Mode of Delivery:
Name of Coordinator:	Lecturer HÜR ŞAMCI
Dersin Öğretim Eleman(lar)ı:	Lecturer HÜR ŞAMCI
Dersin Kategorisi:	Programme Specific

SECTION II: INTRODUCTION TO THE COURSE

Course Objectives & Content

Course Objectives:

The aim of this course is to enhance students' communication, critical thinking, problem-solving, and writing skills in the Civil Aviation Cabin Services Program. Through real-life scenarios and aviation terminology, students will learn to communicate effectively with passengers, prepare professional written documents, express themselves in interviews and presentations, and demonstrate cultural sensitivity and teamwork.

Course Content:

This course covers professional English for cabin crew within a 16-week program. The content includes aviation and cabin terminology, polite requests, giving instructions, and emergency-related communication. Students practice problem-solving, conflict resolution, and cultural awareness through real-life scenarios, role-plays, and group work. Writing practice includes incident reports, complaint letters, emails, and announcements. Additional content features interview preparation, teamwork, debates, and self-reflection activities.

Course Specific Rules

Class Participation Active participation in discussions, role-plays, and group tasks is required. Students should come prepared for each lesson. Assignments & Deadlines All assignments must be submitted on time. Late submissions will not be accepted unless a valid excuse is provided. Exams & Presentations Cheating, plagiarism, or inappropriate behavior during exams and presentations will result in disciplinary action. Use of Technology Mobile phones must be on silent mode during class. Devices may only be used for course-related activities. Professional Conduct & Values Students are expected to uphold the principles of multiculturalism, mutual respect, and honesty. Professional and respectful language must be used at all times, reflecting the standards of the aviation industry.

Course Learning Outcomes (CLOs)

Course Learning Outcomes (CLOs) are those describing the knowledge, skills and competencies that students are expected to achieve upon successful completion of the course. In this context, Course Learning Outcomes defined for this course unit are as follows:

Knowledge (Described as Theoritical and/or Factual Knowledge.)

1) Havacılık ve kabin hizmetlerine özgü İngilizce terminolojiyi profesyonel iletişimde kullanmak.

Skills (Describe as Cognitive and/or Practical Skills.)

1) Apply problem-solving and conflict resolution strategies in English during cabin-related scenarios.

2) Write professional texts including incident reports, emails, announcements, and complaint responses.

Competences (Described as "Ability of the learner to apply knowledge and skills autonomously with responsibility", "Learning to learn"," Communication and social" and "Field specific" competences.)

1) Demonstrate teamwork, intercultural awareness, and professionalism through role-plays and group tasks.

2) Communicate effectively and confidently in interviews, discussions, and debates.

Weekly Course Schedule

Week	Subject	Materials Sharing *
		Related Preparation	Further Study
1)	Course Introduction & The Language of Aviation	Syllabus, introductory slides	Writing task: My Motivation to Be a Cabin Crew
2)	Airport and Cabin Terminology	Vocabulary lists, flashcards, visuals	Mini quiz / matching exercise
3)	Effective Communication Onboard	Modal verbs, imperative structures	Role-play: giving instructions to a passenger
4)	Emergency Language & Clarity		Analyze and practice announcements
5)	Problem Solving Onboard	Case study text, discussion prompts	Scenario discussion: seatbelt refusal
6)	Passenger Types & Conflict Resolution	Passenger profiles, dialogue samples	Dialogue writing and performance
7)	Cultural Awareness in the Air	Articles/case studies on cultural differences	Group work: cultural dos and don’ts
8)	Project – Group Presentation	Guidelines for group presentations	Group presentation + Q&A session
9)	Writing Incident Reports	Report templates, sample reports	Write a sample incident report
10)	Formal Emails & Cabin Announcements	Email format samples, announcement scripts	Write a cabin announcement (e.g., flight delay)
11)	Complaint Letters & Responses	Sample complaint letters, language patterns	Write a response to a passenger complaint
12)	Mini Portfolio	Compilation of Weeks 9–11 texts	Portfolio & feedback
13)	What Makes a Great Cabin Crew?	Self-reflection worksheet, SWOT template	Write a personal SWOT analysis
14)	Interview Preparation & Self-Presentation	Interview questions, role-play cards	Job interview simulation
15)	Final Debate: Cabin Crew & Psychology	Debate guidelines, articles	Team debate + peer feedback
16)	Course Reflection & Future Goals	Summary notes, reflective prompts	Writing task: My Goals as a Future Cabin Crew (150–200 words)

*These fields provides students with course materials for their pre- and further study before and after the course delivered.

Recommended or Required Reading & Other Learning Resources/Tools

Course Notes / Textbooks:	TBA / Daha sonra duyurulacaktır
References:	TBA / Daha sonra duyurulacaktır

DERS ÖĞRENME ÇIKTILARI - PROGRAM ÖĞRENME ÇIKTILARI İLİŞKİSİ

Contribution of The Course Unit To The Programme Learning Outcomes

Ders Öğrenme Çıktıları (DÖÇ)	1	2	3	4	5
Program Öğrenme Çıktıları (PÖÇ)
1) Can define the basic concepts of aviation and aircraft structures/systems.
2) Can explain the fundamental concepts of aviation and its historical development.
3) Can use professional English in both oral and written communication within the international aviation environment.
4) Can classify dangerous goods in accordance with relevant standards and evaluate their impacts on cabin safety.
5) Can explain the basic principles of national and international aviation law.
6) Can provide first aid in compliance with international regulations for health problems occurring during flights.
7) Can establish effective communication with all crew members during flights and carry out task sharing.
8) Can explain national and international regulations on flight, duty, and rest periods.
9) May be able to anticipate operational risks and apply aviation safety procedures. And be able meet flight safety requirements
10) Can apply the principles of behavioral sciences in passenger relations and enhance professional representation through personal care and diction.
11) Can prepare a career development plan and adopt a lifelong learning approach.
12) Can apply professional knowledge and skills in the workplace and gain industry experience.
13) Can acquire the ability to communicate in a foreign language (English) at a level defined as at least A2 in the European Language Portfolio.
14) Apply the fundamental knowledge of business management functions to analyze organizational problems, make informed decisions, and contribute effectively to the operations of enterprises in dynamic and competitive environments.

SECTION III: RELATIONSHIP BETWEEN COURSE UNIT AND COURSE LEARNING OUTCOMES (CLOs)

Level of Contribution of the Course to PLOs

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Programme Learning Outcomes	Contribution Level (from 1 to 5)
1)	Can define the basic concepts of aviation and aircraft structures/systems.	5
2)	Can explain the fundamental concepts of aviation and its historical development.	3
3)	Can use professional English in both oral and written communication within the international aviation environment.	5
4)	Can classify dangerous goods in accordance with relevant standards and evaluate their impacts on cabin safety.	1
5)	Can explain the basic principles of national and international aviation law.	1
6)	Can provide first aid in compliance with international regulations for health problems occurring during flights.	1
7)	Can establish effective communication with all crew members during flights and carry out task sharing.	5
8)	Can explain national and international regulations on flight, duty, and rest periods.	2
9)	May be able to anticipate operational risks and apply aviation safety procedures. And be able meet flight safety requirements	1
10)	Can apply the principles of behavioral sciences in passenger relations and enhance professional representation through personal care and diction.	5
11)	Can prepare a career development plan and adopt a lifelong learning approach.	4
12)	Can apply professional knowledge and skills in the workplace and gain industry experience.	3
13)	Can acquire the ability to communicate in a foreign language (English) at a level defined as at least A2 in the European Language Portfolio.	5
14)	Apply the fundamental knowledge of business management functions to analyze organizational problems, make informed decisions, and contribute effectively to the operations of enterprises in dynamic and competitive environments.	5

SECTION IV: TEACHING-LEARNING & ASSESMENT-EVALUATION METHODS OF THE COURSE

Teaching & Learning Methods of the Course

(All teaching and learning methods used at the university are managed systematically. Upon proposals of the programme units, they are assessed by the relevant academic boards and, if found appropriate, they are included among the university list. Programmes, then, choose the appropriate methods in line with their programme design from this list. Likewise, appropriate methods to be used for the course units can be chosen among those defined for the programme.)

Teaching and Learning Methods defined at the Programme Level	Teaching and Learning Methods Defined for the Course
Lectures
Discussion
Case Study
Problem Solving
Demonstration
Views
Reading
Project Preparation
Peer Education
Brain Storming
Questions Answers
Individual and Group Work
Role Playing-Animation-Improvisation
Active Participation in Class

Assessment & Evaluation Methods of the Course

(All assessment and evaluation methods used at the university are managed systematically. Upon proposals of the programme units, they are assessed by the relevant academic boards and, if found appropriate, they are included among the university list. Programmes, then, choose the appropriate methods in line with their programme design from this list. Likewise, appropriate methods to be used for the course units can be chosen among those defined for the programme.)

Aassessment and evaluation Methods defined at the Programme Level	Assessment and Evaluation Methods defined for the Course
Midterm
Final Exam
Quiz

Contribution of Assesment & Evalution Activities to Final Grade of the Course

Measurement and Evaluation Methods	# of practice per semester	Level of Contribution
Quizzes	1	% 5.00
Presentation	1	% 10.00
Midterms	1	% 35.00
Semester Final Exam	1	% 50.00
Total		% 100
PERCENTAGE OF SEMESTER WORK		% 50
PERCENTAGE OF FINAL WORK		% 50
Total		% 100

SECTION V: WORKLOAD & ECTS CREDITS ALLOCATED FOR THE COURSE

WORKLOAD OF TEACHING & LEARNING ACTIVITIES
Teaching & Learning Activities	# of Activities per semester	Duration (hour)	Total Workload
Course	14	3	42
Laboratory	0	0	0
Application	0	0	0
Special Course Internship (Work Placement)	0	0	0
Field Work	0	0	0
Study Hours Out of Class	0	0	0
Presentations / Seminar	1	17	17
Project	0	0	0
Homework Assignments	0	0	0
Total Workload of Teaching & Learning Activities	-	-	59
WORKLOAD OF ASSESMENT & EVALUATION ACTIVITIES
Assesment & Evaluation Activities	# of Activities per semester	Duration (hour)	Total Workload
Quizzes	1	17	17
Midterms	1	35	35
Semester Final Exam	1	42	42
Total Workload of Assesment & Evaluation Activities	-	-	94
TOTAL WORKLOAD (Teaching & Learning + Assesment & Evaluation Activities)			153
ECTS CREDITS OF THE COURSE (Total Workload/25.5 h)			6